Tag Archives: Claims

Increasing Customer Satisfaction in Claims

A recent article posted on Insurance Networking defines increasing customer satisfaction being a top concern for Property and ...

18 February 2015

Scaling the Damage Appraisal Process

The insurance industry is well known to be conservative and is generally deemed slow to adopt new modern technology. However, ...

15 February 2015

What does USAA & Esurance have in common?

Last year, Esurance was the first insurance carrier to display its innovation in remote adjustment capabilities by launching ...

27 January 2015

Claims Tech to Watch in 2015

New Year always fills the air with new exiting opportunities. While many organizations start out the year with plans that have ...

1 December 2014

What Does Disruption Mean For Independent Adjusters?

Technology has a way of creating new markets and eliminating others. This is called disruption. Learning from the past, the ...

19 November 2014

Web Conferencing at FNOL? Think Again.

Seems every insurance carrier has their sights set on improving the efficiency of FNOL operations. Many have different ...

27 October 2014

Streamlining No-Touch Claims with Real-time Video

Today, most of consumers have the capacity to offer their insights into the incident damage using their mobile devices. For ...

30 September 2014

5 Ways to Improve Customer Satisfaction Post Claim

This article is a follow up to a prior article titled The Most Important Metric in Claims. Unlike the prior article focusing in ...

16 September 2014

The Most Important Metric in Claims

Managing customer service means tracking a large number of metrics on a regular basis. In the insurance industry, however, ...

CAT Adjusting a Modern Way

Imagine a homeowner whose life has just been rocked by a major weather event. Assuming that everyone is safe and the only thing ...

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