How Livegenic’s Self-Service Portal Aligns with Key Recommendations from Australia’s “Flood Failure to Future Fairness” Report

At Livegenic, we are committed to empowering insurers and policyholders with tools that enhance transparency, streamline claims, and support recovery efforts after natural disasters. The Australian Government’s "Flood Failure to Future Fairness" report outlined critical steps for improving disaster response, emphasizing the importance of property cleanup guidance and
damage documentation to ensure fair claims outcomes.



We’re proud to announce that our self-service portal aligns directly with these recommendations, helping insurers and policyholders collaborate effectively during times of crisis.

Addressing Recommendation 29 & 30: Supporting Policyholders in Disaster Recovery

The report calls for the Insurance Council of Australia to develop clear guidance for policyholders on cleaning up their properties and documenting damage. Additionally, it highlights the need for insurers to integrate this guidance into claims assessments and make the information accessible at recovery hubs.

Livegenic’s self-service portal meets these needs by providing policyholders with tools to take proactive steps in documenting and recovering from disasters, while ensuring insurers have quick and easy access to high-quality evidence.

How the Livegenic Self-Service Portal Helps Insurers and Policyholders

1. Guided Damage Documentation Tools
• Policyholders can upload photos and videos of damage directly through the portal, following best practices for effective documentation.
• These uploads are instantly accessible to insurers, allowing them to assess claims faster and more accurately.
2. On-Demand Disaster Recovery Guidance
• The portal offers insurer-approved resources for safe property cleanup and documentation, available for digital access or printing.
3. Real-Time Collaboration for Faster Claims
• Policyholders and insurers can track claim progress in real time through the portal, reducing back-and-forth communication delays.
• Insurers can provide feedback and next steps, ensuring smoother communication and a more transparent claims process.

Empowering Communities and Building Trust

"We believe that providing the right tools at the right time can make a world of difference for both policyholders and insurers," says Brian Siemsen, group CEO "Our self-service portal not only helps communities recover faster but also promotes fairness and trust by ensuring complete transparency throughout the claims process."

With clear communication tools, actionable guidance, and seamless collaboration, the Livegenic portal ensures that policyholders can take charge of their recovery while insurers are equipped to process claims efficiently and fairly.

Partnering for a Fairer Future

We invite insurers, government agencies, and recovery organizations to explore the benefits of our platform and collaborate in transforming disaster response efforts. With technology that promotes transparency, trust, and efficiency, the Livegenic self-service portal helps meet the needs of both policyholders and insurers during challenging times.

Learn More

Discover how Livegenic’s self-service portal can improve disaster recovery efforts and support your policyholders when they need it most by booking a demo today.

About Livegenic

Livegenic provides innovative remote collaboration, visual inspection, and claims management solutions for the insurance industry. With a focus on improving transparency and customer satisfaction, Livegenic empowers insurers and policyholders to achieve faster resolutions and better outcomes, even during the most challenging circumstances.

Let’s Work Together for a Faster, Fairer Future.