Category: Customer Support

1 December 2016

Insurance, The Millennial Perspective – Part 1

I don’t know if there has been a more contentious generation than The Millennials. It seems like almost every day we ...

26 September 2016

What Can Insurance Carriers Learn from Comcast and Verizon?

We live in interesting times. The ever-increasing rate at which technology broadens our horizons has never been so ...

The Future of Customer Service in Claims

There are a lot of exciting insurance transformations taking place in areas of customer acquisition, marketing and ...

Increasing Customer Satisfaction in Claims

A recent article posted on Insurance Networking defines increasing customer satisfaction being a top concern for ...

18 February 2015

Scaling the Damage Appraisal Process

The insurance industry is well known to be conservative and is generally deemed slow to adopt new modern technology. ...

18 February 2015

Improving Collision Sales Enablement

If we look into the sales process for any collision repair facility, the most common sales model that exist involves ...

15 February 2015

What does USAA & Esurance have in common?

Last year, Esurance was the first insurance carrier to display its innovation in remote adjustment capabilities by ...

6 November 2014

Boosting the Claims Process Efficiency

Everyone knows the 80-20 rule, yet applying it directly to the claim resolution process, it would be rather easy to ...

30 September 2014

5 Ways to Improve Customer Satisfaction Post Claim

This article is a follow up to a prior article titled The Most Important Metric in Claims. Unlike the prior article ...

16 September 2014

The Most Important Metric in Claims

Managing customer service means tracking a large number of metrics on a regular basis. In the insurance industry, ...

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