Category: Customer Service

Livegenic Selected Finalist in ACORD Insurance Innovation Challenge!

ACORD Insurance Innovation Challenge was launched to recognize disruptive technologies that improve and transform the ...

A Better Way to File Insurance Claims

Have you ever had difficulties filing a claim? There is no doubt that the claims process can be inefficient, time ...

The Value of Real-time Video in Automotive Industry

There are several reasons to adopt a technology in any industry. Technology either provides the benefits of ...

Increasing Customer Satisfaction in Claims

A recent article posted on Insurance Networking defines increasing customer satisfaction being a top concern for ...

18 February 2015

Scaling the Damage Appraisal Process

The insurance industry is well known to be conservative and is generally deemed slow to adopt new modern technology. ...

18 February 2015

Improving Collision Sales Enablement

If we look into the sales process for any collision repair facility, the most common sales model that exist involves ...

15 February 2015

What does USAA & Esurance have in common?

Last year, Esurance was the first insurance carrier to display its innovation in remote adjustment capabilities by ...

19 November 2014

Web Conferencing at FNOL? Think Again.

Seems every insurance carrier has their sights set on improving the efficiency of FNOL operations. Many have ...

6 November 2014

Boosting the Claims Process Efficiency

Everyone knows the 80-20 rule, yet applying it directly to the claim resolution process, it would be rather easy to ...

30 September 2014

5 Ways to Improve Customer Satisfaction Post Claim

This article is a follow up to a prior article titled The Most Important Metric in Claims. Unlike the prior article ...

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