Blog

20 January 2015

Real-time Visual Tech for Claims. Build vs Buy?

New initiatives in the insurance industry are beginning to drive innovation and adoption of technology forward faster ...

18 December 2014

Finally, Pain Free Supplemental Claims

It is often difficult to accurately capture all of the information for a claim settlement. For example, an auto ...

1 December 2014

What Does Disruption Mean For Independent Adjusters?

Technology has a way of creating new markets and eliminating others. This is called disruption. Learning from the ...

19 November 2014

Web Conferencing at FNOL? Think Again.

Seems every insurance carrier has their sights set on improving the efficiency of FNOL operations. Many have ...

6 November 2014

Boosting the Claims Process Efficiency

Everyone knows the 80-20 rule, yet applying it directly to the claim resolution process, it would be rather easy to ...

27 October 2014

Streamlining No-Touch Claims with Real-time Video

Today, most of consumers have the capacity to offer their insights into the incident damage using their mobile ...

30 September 2014

5 Ways to Improve Customer Satisfaction Post Claim

This article is a follow up to a prior article titled The Most Important Metric in Claims. Unlike the prior article ...

16 September 2014

The Most Important Metric in Claims

Managing customer service means tracking a large number of metrics on a regular basis. In the insurance industry, ...

8 September 2014

Evolving the Concept of Esurance Video-Appraisal

If you have stayed on top of insurance news or watched recent TV ads, you must remember a new novelty Esurance ...

CAT Adjusting a Modern Way

Imagine a homeowner whose life has just been rocked by a major weather event. Assuming that everyone is safe and the ...

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