Author: James Pepplinkhouse



Recent Posts by James Pepplinkhouse


5 March 2015

Increasing Customer Satisfaction in Claims

A recent article posted on Insurance Networking defines increasing customer satisfaction being a top concern for ...
18 February 2015

Scaling the Damage Appraisal Process

The insurance industry is well known to be conservative and is generally deemed slow to adopt new modern technology. ...
15 February 2015

What does USAA & Esurance have in common?

Last year, Esurance was the first insurance carrier to display its innovation in remote adjustment capabilities by ...
27 January 2015

Claims Tech to Watch in 2015

New Year always fills the air with new exiting opportunities. While many organizations start out the year with plans ...
20 January 2015

Real-time Visual Tech for Claims. Build vs Buy?

New initiatives in the insurance industry are beginning to drive innovation and adoption of technology forward faster ...
18 December 2014

Finally, Pain Free Supplemental Claims

It is often difficult to accurately capture all of the information for a claim settlement. For example, an auto ...
1 December 2014

What Does Disruption Mean For Independent Adjusters?

Technology has a way of creating new markets and eliminating others. This is called disruption. Learning from the ...
19 November 2014

Web Conferencing at FNOL? Think Again.

Seems every insurance carrier has their sights set on improving the efficiency of FNOL operations. Many have ...
6 November 2014

Boosting the Claims Process Efficiency

Everyone knows the 80-20 rule, yet applying it directly to the claim resolution process, it would be rather easy to ...
27 October 2014

Streamlining No-Touch Claims with Real-time Video

Today, most of consumers have the capacity to offer their insights into the incident damage using their mobile ...

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